You may encounter an issue where hosts are no longer visible for a visitor to select when they get to the Host Selection Page during a Kiosk (iPad) sign-in. In some cases, the host list may just need to be manually refreshed through a few troubleshooting steps. In other cases, you may need to adjust your host configurations, particularly in regard to host groups and visibility.
This article covers both aspects through the sections listed below:
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Are hosts still showing up in the Hosts section of your web admin portal?
First, check that your hosts are still visible within your admin account. The Host Selection Page references this list, so ensure that there are hosts populated. To learn more about adding hosts, click HERE.
Are your hosts marked as visible?
Host visibility is indicated by the ‘eye’ icon to the right of each host. Make sure that there is no slash through it, as this indicates the host is marked as invisible.
Is the correct Host Group or ALL group selected?
Ensure that the Host Selection Page in your experience has the correct Host Group selected. Alternatively, selecting the ALL group will list every host in your account. To learn more about Host Groups, click HERE.
If you do have a specific host group selected, ensure that it is populated with hosts.
Note: Allow host browsing
If you do not have ‘Allow Host Browsing’ enabled for your Host Selection Page(s), no host will appear on the iPad until the visitor starts typing in the host’s name or email address. Double-check that this setting is enabled if you’d like to present your visitors a scrollable list of hosts. To learn more about the Host Selection Page, click HERE.
Additional Troubleshooting Steps
If your configuration settings are correct, you may need to manually trigger your host list to refresh on the iPad. You can do so through either of the two steps below:
Unlink your device and re-link
To temporarily unlink the Traction Guest app from your account, follow the steps listed in THIS article. Specifically, follow the steps listed under the Unlinking a Device ID or Through the settings app on the iPad sections.
To re-link your device, see THIS article.
Uninstall the Kiosk App completely from the iPad and reinstall it on your device
Delete the app completely from your iPad and reinstall it through the app store. To re-link your device, see THIS article.
If your hosts still do not appear in your account, please don’t hesitate to reach out to us at [email protected] or 1-855-215-9508