This guide explains how to install the Sign in Workspace (SIW) Visitor Print service. It goes through all the necessary steps for setting up the application to your printer.
Table of contents
Requirements
Windows PC or Windows Server
with access to the Planner Web installation via http/https
with access to the Printer, and the Printer installed
Privileges to install Visitor Agent as a Service
User account in Planner Cloud solution that can work as a service account. It only requires local booker rights.
How to install Visitor Agent
Go to Planner Web Solution
Go to Administration tab and click on Visitor
Go to Visitor Settings and click on Download Visitor Agent
Unzip the Visitor Agent file and open it
Click on the VisitorAgent folder
Click on PronestorVisitorAgent application and a pop up window will appear.
Click on Extract All button and a pop up window will appear where you can decide where you want the proNestor Visitor folder to be placed on your divice.
Rename your proNestor Visitor folder to fit with the Agent's purpose.
OBS! Requmentations for names could be “Print agent (Company location departments)” or “Print agent (Company departments)” to keep track of which agent you use where.
Now you have succesfully installed Visitor Agent on your device.
How to open Visitor Agent application
Loacte your proNestor Visitor folder and open it.
Click on PronestorVisitorAgentConfiguration and a pop-up window of windows protector will appear.
Click on More info
Click on Run anyway and a pop-up window of user account control will appear. Click on yes and the PronestorVisitorAgentConfiguration will open.
Now you have successfully opened the Visitor Agent application
How to create Visitor Location
Go to the Planner solution
Go to Administration tab and click on Visitor
Go to Visitor Settings
Click on Visitor Self Registration and a pop-up window will appear. Fill out the information for your desired type of visitor.
Click the Create button to save
Now you have successfully created a Visitor Location
How to create a Visitor Self Registration Printer
Go to the Planner solution
Go to Administration tab and click on Visitor
Go to Visitor Settings and click on Printer and it will direct you to Printer Settings
Click on the Create button and a popup window of a printer form will open.
Name your Printer
Select your Location. Follow the guide on how to configure visitor web self-registration
Note! Each Visitor location requires their own print agent and a digital printer in the Planner solution.
Make sure to check Is Reception Printer
Select your Visitor Self Registration
Note! If there are no options to choose, follow the steps on How to create a Visitor Self Registration Printer.
Select your Guest Category
Remember to press save and you have successfully created a digital printer
How to configure the Visitor Agent
Open the Visitor Agent application and fill out the form
The [Pronestor Url] is your Planner site name
Username and Password is your server account in Planner
Click on Test Connection and check if you are connected and authentication successfully.
Note! If the test connection fails, check your service account and Planner site name provided.
Skip Choose location. It is a legacy field that should not be used.
Select your Digital Planner printer at the drop-down menu [Choose Planner printer].
Note! If you don't have any selection options, follow How to create a Visitor Self Registration Printer
Choose a printer
Click on Install Visitor Agent
If the installation was successful, the Visitor Agent Status well change to a yes.
You can now close the window.
Now you have successfully configured Visitor Agent and is now ready for use.
How to uninstall the Visitor Agent
if you want to remove the visitor agent, you can not simply put it in the bin or delete it. You have to uninstall the visitor agent to disconnect the printer from the agent.
Click on Stop Visitor Agent
Click on Uninstall Visitor Agent
From here on, you can go ahead and delete the application and files from your device.
Now, you have successfully uninstalled the Visitor Agent from your device.
How to add and editing badges
See this guide, How to add and customize Visitor badges and print different badges for each company.
How to permanently uninstall Planner visitor Print Service
Accruing complications with the Planner visitor print service, or maybe seeking to restart the installation process of the Planner visitor print service? The solution would be to completely uninstalled the Planner visitor print service off your device.
Warning! Do not use this command to delete built-in operating system services such as DHCP, DNS, or Internet Information Services. To install, remove, or reconfigure operating system roles, services and components, see Install or Uninstall Roles, Role Services, or Features
Find the command prompt on your device
type sc.exe delete [name of services]in command promptDeleteService SUCCESS
Now, you have successfully permanently uninstalled the Visitor Agent from your device.Source link:https://learn.microsoft.com/en-us/windows-server/administration/windows-commands/sc-delete
FAQ
“Can I create multiple printer agents?”
It is possible to have more than one print agent on a machine.
Never copy an existing print agent, and never rename the folder containing an existing print agent.
To have more than one print agent on a machine, you need to download a separate folder from the Planner site for each print agent you need to install.
You cannot re-use the same visitor agent for multiple services.
They require different names. If you name them before you configure them, you can name them anything. For example, you can have a folder called “Print agent London” and a folder called “Print agent Copenhagen” to keep track of which agent you use where.
You can also just call them “Visitoragent1” and “Visitoragent2”.
“Can SIW provide printers for the visitor print service?
No, SIW do not deliver printers. The customer is responsible to provide for printers.