Within the Email Template Editor, the Watchlist Button allows a host to send a watchlist alert to individuals designated by an account admin (typically security members).
Most commonly, this is useful if a host sees that a visitor has selected them from the Kiosk and they do not want to see them.
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Email Template Editor
Watchlist alert recipients
Adding Host notifications within the Experience Editor
Email Template Editor
First, open a host email template from the Email Template Editor. Then, scroll down to the Watchlist Button block and drag it into your template.
In the Properties panel on the left, choose the Watchlist Level/Color that is associated with the button. When the button is clicked, the notification will be sent to all recipients who are associated with the color group for that location. For more information on how these recipients are added, check out THIS article.
Additionally, you can edit the text and colors associated with the button.
Note: We recommend adding a paragraph or header block near your Watchlist Button that contains instructions on how and when to click the button.
Click HERE to learn more about Host Notifications.
The alert email will contain visitor information alongside their host:
While this button is mainly used to alert security, it is up to you on what your watchlist colors mean. In the example below, the button is used to alert receptionists that the host is running late.
The alerts are setup to trigger the Yellow watchlist as that is commonly unused. To complete this use case, it would require training the reception staff that a "yellow" alert means that the host is running late.