This release focuses on improvements to the Graph synchronisation engine reliability and quality, and a range of quality-of-life fixes across booking, billing, and catering.
Synchronisation Improvements
We’ve made significant progress in the Sync Engine area and whilst these updates will definitely improve stability and synchronisation quality; the work here is not yet complete. We will continue to work diligently in this area, and are already planning the next phases of development to deliver an optimum solution.
Fixed all-day meetings created in Outlook not syncing to Planner with the correct room information (shi-249).
Stopped duplicate meeting records appearing during calendar resyncs and prevented future duplicates (shi-248).
Ensured billing account details copy correctly to recurring meetings created via Outlook (shi-244).
Prevented room bookings being lost when converting single Outlook events to recurring meetings without the add-in (shi-242).
Prevented catering orders from switching location when syncing from the Outlook add-in without a room selection (hdmw-77).
Booking & Calendar
Fixed ATTEN-4 errors when editing bookings in the Outlook add-in by auto-deriving company info from email domains when the company field is missing (hdmw-66).
Improved session timeout handling during booking to avoid unnecessary error logs and interruptions (hdmw-68).
Fixed save errors when editing meetings without changing rooms in the Outlook add-in (hdmw-70).
Corrected calendar time display after creating non-all-day bookings in NBE, and when toggling the all-day option (hdmw-71).
Fixed error 500 when accessing the Closing Period tab for rooms with existing bookings (hdmw-72).
Fixed an issue preventing deletion of recurring bookings synced from the Outlook add-in (shi-211).
Fixed a sync issue where bookings deleted in Outlook could remain active in Planner and block the room (shi-214).
Fixed booking location disappearing in Outlook after editing meetings in Planner (shi-233).
App crashes after pressing “Space” to search Booking list (hdmw-50).
Can’t close equipment dialog (hdmw-58).Improve “All Day” switch on NBE (hdmw-91).
No deletion confirmation email sent when cancelling meeting via Outlook Add-in (hdmw-87)
Improved Reliability in the Outlook VSTO Add-in
We’ve resolved a long-standing issue in the Outlook VSTO add-in when moving between WiFi access points resulted in unrecoverable errors. These interruptions often disrupted booking workflows. With this update, the add-in now handles connectivity changes much more gracefully, resulting in a more stable booking experience. (hdmw-45)
Multiple Location Booking
We’ve improved how bookers assigned to multiple locations in Active Directory are handled in Planner when using the new book experience (NBE).
Previously, a user could only have one active location in their profile, even if they belonged to several location groups. This prevented them from booking across multiple assigned locations.
With this update, Planner now:
Allows booking across all assigned locations for users with multiple local booker rights.
Filters the location list so users only see the locations they are permitted to book, reducing confusion.
Continues to grant Booker Global users access to all locations.
This enhancement provides a smoother experience for users managing bookings across multiple sites, while ensuring permissions remain respected. (HDMW-62)
Billing
Pre-populates the billing account list with the user’s department accounts (up to 50) to speed up selection (hdmw-76).
Auto-selects the only available billing account when there’s just one across booking interfaces (hdmw-82).
Billing note is required although the setting is disabled (hdmw-84).
Stronger Security for Intercom In-App Messenger (hdmw-65)
We strengthened the in-app messenger with Intercom identity verification, ensuring every message is tied to a securely authenticated user. This protects against unauthorised access and guarantees that conversations remain private and secure. This change is an enabler for further downstream benefits - watch this space!
Catering
Stopped catering delivery fees appearing as a separate serving in confirmation emails so they match Planner’s display (hdmw-53).
Fixed delivery fee display inconsistency in booking details on the Home page (hdmw-74).
Corrected spacing between quantity and notes for catering products in the booking view (hdmw-79).
Corrected serving number display for meetings with multiple catering servings (hdmw-83).
Other Enhancements
Shows all active users across locations, with clearer search messaging and more consistent results (hdmw-88).
Correctly recognizes users from matching internal domains as internal rather than external (hdmw-67).
Delivery Note report now filters by the selected delivery date only, excluding unrelated prior dates (hdmw-64).
Fixed user profile saving timeouts for large-scale customers when updating distinguished names (shi-197).
Added automated code-format validation to the GitHub Actions workflow (shi-226).
Remove Storybook dependency (shi-213).
Display Interactivity Settings now work correctly when using the Orion Design style (HDMW-61)