Solution:
Start by navigating to the Display portal by clicking ‘Display’ and choose ‘Production Tenants’.
Search the specific Display site by doing a ctrl+Shift or cmd+Shift search. Type in the name of the Display site.
Next to the site the ‘Options’ button can reveal the email login and password
Steps to Solve:
Navigate to the Display Portal, PRONESTOR DISPLAY Tenant Manager
Search for the customer’s Display site by clicking Ctrl+F og cmd+F and type in the site name.
Then click ‘Options’ right next to the customer’s sitename.
In the dropdown menu you can reveal the login username by clicking on ‘Change email’.
Copy the email address and paste it in the reply for the customer
Click ‘Cancel’, ‘Options’ (again) and click ‘Change password’
Change the password to something easy and click ‘Change’.
Then send the login credentials to the customer. The credentials contain the email address you copied at first and the password is the one you changed at the last step.