By default, emails that are sent to your guests and hosts come from [email protected]. This can be changed to a custom email address and configured per location. This knowledge article walks through the steps required to customize this for your account.
If you'd like to learn more about how to edit the content within those emails, check out our email template knowledge article HERE.
Related Content
The sections below include:
1. First, the SMTP Configuration feature must be enabled in your account via our support team. Please contact [email protected] to request the feature.
2. Once complete, click the Gear icon in the top right corner, followed by Preferences.
3. Scroll down to the SMTP Configuration section and click New email.
4. Fill out the settings within the SMTP Configuration window.
Host: The address of the SMTP server that handles your emails.
Domain: Do not include the @ symbol. Even though this is marked as optional, some servers (eg. a shared SMTP server) require this field.
Port: If left blank, a default port of 25 will be used.
Security type: Dropdown list containing None, SSL, TSL, and STARTTLS.
Username
Password
Sender email: The visitor facing email address used by a location.
Note: We recommend that you keep a ‘no reply’ indicator in your Sender email so that it is clear to your guests/hosts that it is not possible to respond to that email address.
5. Click TEST CONNECTION. You will see a pop-up indicating that your configuration is successful or not.
6. Click save to complete the process. Once successful, you will see your new email domain in the SMTP Configuration section. You can edit or delete it any time by clicking one of the corresponding icons in its right-hand corner.
Configuring Your Domain for a Location
Now that you have one or more domains created, you must then set them to run as the default domain for their relevant locations. This is controlled within each Location in your SIE admin portal.
1. Click into the Locations section from the left-navigation bar. Then, click into any of the locations you'd like to edit.
2. Click the More tab, followed by EMAIL SETTINGS.
3. Click the Set outgoing email address checkbox, then choose the email address you'd like to use from the dropdown list. Hit Save.
Your SMTP configuration is now complete. Repeat the same steps for other locations if needed.
SMTP Configuration for Microsoft 365 mailboxes
If you are using Microsoft 365, you will need to enable SMTP Auth on the mailbox that you are trying to connect to our platform. Follow the steps below:
1. Open the Microsoft 365 admin center and go to Users > Active Users.
2. Select the user, and in the flyout that appears, select Mail.
3. In the Email Apps section, select Manage Email Apps.
4. Enable Authenticated SMTP settings.
5. Select Save Changes.
More information can be found in Microsoft's help center HERE.
NOTE: You must disable MFA for the mailbox that you are connecting to our platform. Otherwise you will receive an error in the setup process.
Below is an example screenshot of an SMTP configuration for a Microsoft 365 mailbox:
We do not support the OAuth method of authentication at this time. As an alternative, we can set this up on your behalf following the steps below:
1. Provide a subdomain that we can use to initiate the process internally (eg. @visitors.yourdomain.com). Top level domains are not acceptable since these domains are owned by your company and we are not able to take control of your network traffic, other than what Sign In Enterprise requires for this process. We therefore only require a subdomain in order to send public facing emails on your behalf.
2. Provide the public facing email address you wish to use. This will be the email address that is visible to your guests/hosts. You can choose the email address from a top level domain (eg. [email protected]) or from the subdomain you want us to create (eg. [email protected])
3. Sign In Enterprise will provide an auto-generated TXT token for you.
4. Add that TXT token in your DNS records for Sending (It can take 24-48 hours for DNS changes to propagate).
5. Notify Sign In Enterprise that the TXT has been added to your DNS so that we can verify the change.
6. We will then route email traffic for your account through this domain and notify you once it's complete.
Note: While you can request a change to the default alias and no-reply section before the email domain, we highly recommend that you keep a ‘no reply’ indicator so that it is clear to your guests/hosts that it is not possible to respond to that email.
