Visitor Management can integrate with third party access control systems, such as Genetec, to provision temporary access badges directly from within the web portal. This knowledge article will walk through how a user can provision/de-provision these badges directly from the Guestbook.

To learn how to set up the Genetec integration, click HERE.

Users with Physical Access Rules assigned will be able to log into their account to provision badges. Once a visitor has completed their sign in, the record will appear in the Guestbook. To provision access:
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1. Click the Actions dropdown button to the right of a sign-in record.

2. Select Provision Badge.
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2. Select the badge either by searching the list of available badges or using a keyboard wedge to scan the badge and auto select it (These badges are created by an admin for each location).

3. Select the Access Level to associated with this badge (These access levels are pulled from your Genetec account).

4. Click Save.

Now that a badge has been assigned, you will see the badge details within the visitor's sign-in record. This displays the badge type, UUID, and access level.

Returning A Badge
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There are two ways to return a badge.
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1) The front desk team can manually return a badge from the Guestbook. Click the actions dropdown button to the right of a sign-in record. Then, click Return Badge.

In this case, the badge will be deactivated and is now available to a new visitor. The current visitor will continue to remain signed-in.

2) Alternatively, if the visitor is signed out, the badge will also be automatically deactivated and be made available to be provisioned again.
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A visitor can be signed out in multiple ways: