Some company email servers can have a delay between receiving an email and displaying it in an employee’s inbox.
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This can cause the guest arrival notification email to take up to 30 minutes for the host to receive. A simple solution to this is to add an alternative e-mail to the host’s record, like a gmail account for example. If the alternative email arrives quickly but the company email is delayed, ask your IT department to investigate further.
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​To add an alternative email manually
Go to the Hosts tab, click on all hosts and then find the host you wish to alter. Once in the host record, click on the alternate email field and enter in the new email address and click save.
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​To add an alternative email through .CSV file
If your hosts were uploaded with a .CSV file, you can also add the alternate email by opening the file you uploaded, filling in the “alternate_email” column, and then re-uploading the file to Guest. A newly uploaded .CSV file will update the old host records so there is no need to worry about creating duplicates.