Phone numbers are now an option on the Form Page in the Experience Editor

User Groups affected: Administrators, Visitors, Security Personnel, Hosts

Added the ability to use phone numbers

We added some compression to the pictures taken by the Picture Countdown page

User Groups affected: Administrators

Rationale: The uncompressed photos were too large and took longer to load in the Guestbook

Our “Contact Support” link wasn't redirecting to our knowledge base correctly. We fixed this!

User groups affected: Administrators

Rationale: This shouldn't have happened so we fixed it

Searching on the Host page

We've updated our password policy so that user's cannot reuse their last 3 passwords when setting a new password.

User groups affected: Administrators

Rationale: Enforces better password practices for our customers/users

We squashed a bug that cleared out some hosts from their host group during CSV upload or ActiveDirectory Sync.

User groups affected: Administrators

We resolved an issue that prevent the Location validation from working properly for Manual Signins. This problem only occurred when multiple Traction Guest Users were logging in and using the platform from the same machine.

User groups affected: Administrators

Rationale: The validation should have been firing so we fixed it

When using a Bouncer Action without adding an email to it, notifications were also not sent to the watchlist group set up in the Location Email Preferences.

User groups affected: Administrators, Security

Rationale: The notifications set up in the Location Email Preferences dialog should have been sent regardless of the email specified in the Bouncer Action

We've updated our terms and conditions

User groups affect: Administrators

Rationale: We received new terms and conditions from legal

New Certificate

Image resizing

We were having some issues with ACI on certain browser configurations attempting to use HTTPS. We updated our CORS rules to help with this issue.

User groups affected: Administrators, Security

We can now make HTTPS requests, however right now this only works with some browsers

User groups affected: Administrators, Security

Rationale: Help to increase security with the GuestIO functionality

You can now edit hosts on the summary page even when no hosts were selected previously in the experience flow

User groups affected: Visitors, Administrators

Rationale: This expands the functionality of the Summary page allowing it to be used in more use cases, specifically in invite flows

Rather than being displayed when there is not data in the guestbook, the placeholder image sometimes disappeared. This has been fixed so that it's permanently there when there is no data

User groups affected: Administrators

Rationale: This shouldn't have happened so we fixed it

We added special “notranslate” tags to certain components within the admin portal to keep them from being translated when using Google Translate. This has been added to components such as tabs, dropdowns, datepickers, timepickers

User groups affected: Administrators

Rationale: When these components were translated they caused issues that either broke the component or negatively impacted the user's experience

This was a bug that allowed user's to create Manual Signins without specifying a Location, which is a required field

User groups affected: Administrators

Rationale: This shouldn't have happened so we fixed it

Autocomplete contained an entry for each time the guest invited to the Location. This has been updated so that it will only contain a single entry which will contain the information from the last time the guest was invited

User groups affected: Administrators

Rational: Having multiple entries autocomplete for the same email is confusing and not our desired user experience

When you go to save a watchlist entry with no flag colour selected, it doesn't save and it doesn't tell you why. We updated the Watchlist entry dialog to now display an error validation message when no colour is selected

User groups affected: Administrators

Rationale: There should me a message telling the user why the Watchlist entry cannot be saved

We added a new Google Analytics tag on successful signups

User groups affected: Marketing

Rationale: To help our marketing team better track new signups

We found an issue where watchlist colour checks were case sensitive. We've reached out to any customers who may have been impacted by this and have fixed the problem for the future.

The EventBrite icon was showing as white on white which made it impossible to see.

We fixed this so now Users can see the icon.

When an action node was directly before a Thank You page in an experience it would cause the system to create duplicate sign-ins for the visitor

User groups affected: Administrators

Rationale: This shouldn't have happened so we fixed it

Even if you don't have permissions to see all the hosts in your organization you can now create an invite with yourself as the host.

User groups affected: People to invite

Rationale: Prior to this release if a User didn't have access to Hosts they couldn't add anyone as a Host.

Our new application that allows to run assisted check ins as well as our guestPrint feature

User groups affected: Administrators

Rationale: We are continuing to improve our offering with assisted checkin

Instead of creating a new User, Administrators can now re-activate an existing User when converting Host to User.

User groups affected: Administrators

Rationale: This way you no longer need to modify User's e-mails in order to convert a Host

Fix issue with guestBook not loading if photo of Guest has been removed by an administrator request to out Customer Success

Updated delete sign-in scripts to assist Customer Success with the requests they receive from Customer Administrators

Improved Google Analytics for Sign-up Page

Fixed experience flow issue where page was shown twice on iPad if a server action was between them

E-mail templates are now available on the Summary Page for Host Notifications

Allow QR Code Scan toggle on Summary Page is not able to be toggled off

Hidden Sign In records are now hidden in the Guest Historical View as well now

Visual Compliance has updated their integration service so we needed to update our request to them.

User groups affected: Administrators, Security Personnel

Rationale: We want to ensure our Visual Compliance integration continues to work for everyone

Continued improvements for our historical cache with how we sort the sign-in records to records synced to your iPad are the most important ones

User groups affected: Administrators

Rationale: For Guests who have signed in multiple times we want to make sure the correct sign-in record is available for our auto-complete features

We made some modifications to our Guestbook page to increase the loading speed.

User groups affected: Administrators, Front Desk Staff

Rationale: So users of the guestbook have a faster experience loading the page

Now when you create an invite you will notice a “Country” field. If filled in it will be used in our integration with Visual Compliance to find watchlisted individuals.

User groups affected: Security Officers, Users creating invites

Rationale: So we can have fewer false positive results for watchlist records and a pre-cursor to more customizability on invites.

When you are creating an experience in the experience editor you will now notice two photo pages. One allows you to configure a countdown on the page where the photo will be automatically taken once the countdown is done. The other photo page is the one previously available.

User groups affected: Administrators, Visitors

Rationale: Some visitors get confused that they need to take the photo themselves. This gives administrators the flexibility to either have the visitor take the photo or have it taken automatically.

Adding security to our reset password process

Additional controls around file upload standards and what is allowed via our API

A link to contact our Customer Success team and Knowledge Articles

Warning for Administrators when setting up GuestConnect actions that where they put the data might not be in line with their organization's security protocols.

Updating the styles / colours of our web application

User groups affected: Administrators

Rationale: So that our UI styles are more consistent and maintainable. Plus it looks better and our UI guru, Scott Wilton, can rest easy while on vacation.

We updated the Sign in CSV Export UI to make it easier to use/understand. We also updated the default export behaviour to convert the sign in's timestamps to the timezone of the location that sign in came from.

User groups affected: Administrators

Rational: This provides a better user experience for our customers and doesn't require them to learn how to change timezones in Microsoft Excel

User groups affected: Administrators

Rational: We want to remove anyTraction Guest branding from our e-mails

User groups affected: Administrators

Rational: This is a default permission bundle that many Users may have in an organization (especially if SSO is enabled) which could pose a risk if the Users aren't properly trained on what to do.

Youtube/video icons now visible in Guestbook and Experience Editor

Removed Event & Gate sections from the “Location Groups and Location” help dialog for Users that do not have access to Events/Gates

The same person cannot be added to the same group when two people hit "save" at the same time.

User groups affected: Administrators

Our Customer Success team can now set the interval of how frequently the Host Cache should refresh

Rationale: To help with performance of the iPad application

User groups affected: Visitors

No longer will a Visitor be sent back to the start of the Experience if the iPad is syncing while they are entering their information

Rationale: This was a bad user experience for visitors

User groups affected: Administrators

We now store when the Traction Guest iPad Application restarts

Rationale: So we know before you do that the iPad App is having troubles and can proactively reach out to resolve any issues

Fixed Summary page not pulling in guest's mobile phone or company

Fixed mobile phone not being pulled in from QR code on badges

To help our Customer Success team better serve all of you we've updated our Active Admin capabilities to search for Users within the system. We've made this query more efficient not only to help improve performance but keep y'all from sitting on the phone while Customer Success finds your account.

We've made our connections to our database even faster. Think of this like us taking that old 2 lane highway and turning it into a SUPER highway.

None of the Traction Guest icons were showing up in Internet Explorer making the application impossible for administrators and hosts to use.

We made sure these were visible again.

Our marketing team would like to ensure we are helping new registrants of the platform get access to the tools and resources they need to help.

We added a tracking code to the sign up page so we can identify these Users and help them along in their Traction Guest journey

User groups affected: All Users

The 'Email Alert', 'Transfer Ownership' and 'Create Invite' features are now hidden from users who don't have the appropriate permission.

The watchlist section is removed since we don't update the watchlist record on this page.

Introduce configurable thread count to handle traffic spikes.

User groups affected: All Users with access to locations

We've updated the Location Page to load more efficiently and overall just "look nicer" (according to our UX expert). By moving configuration items, invites, devices all onto separate tabs no longer will you need to scroll through a long list of things to get to what you are looking for.

Rationale: "The goal of the location detail redesign was to provide users with a clearer context and more workable layout when setting up, and performing common actions within a location." -Scott Wilton, UX Specialist

See HERE for the locations page.

Now when you go to export visit data to csv you can select which locations you would like to export for and the timezone you would like to export the sign in and sign out times into

User groups affected: Users and Administrators

Rationale: To give the Users more options in what exactly they would like to export and the format they would like the timestamps to be in

When you transfer ownership to a different user the page wasn't refreshing to show the new owner. Now it does.

When setting a pre-registration to “on premise” a watchlist e-mail was triggered whether or not the person was on a watchlist. We changed this so now it only triggers a watchlist if the visitor matches a watchlist record.

User groups affected: Security Officers, Visitors

Now the bouncer action will look for an invite starting 30 minutes before or after the sign in time for a Visitor

Rationale: If Visitors arrived early they would falsely trigger the bouncer action. This was annoying to those who would get these false alerts. So we fixed it.

Host Sync Interval

Update iPad Experience if Sync interrupts

Additional iPad Logging (Boot)

Disable Host Photo in Cache

Update Compression Algorithm

User groups affected: Visitors, Administrators

When a guestSign Document is updated within the web application this updated document is automatically updated on the iPad for the next Visitor who signs in

Rationale: Now Administrators don't need to think about manually updating the iPad with the new guestSign Document version

User groups affected: Users, Administrators

When a guestSign Document had an error as a visitor signed in an error message will now be visible in the Guestbook view for a User to see

Rationale: Now Users can tell right away that there was an error with the Visitor signing a document and follow up with them in real time

User groups affected: All Traction Guest Users

Now when Users enter the wrong password 5 times their User Account will be locked

Rationale: To increase security of the platform

User groups affected: Visitors

We've temporarily removed host photos from the Host Details e-mail block while we remediate the issue of replacing the silhouette with the actual Host photo

Rationale: Host photos were not being replaced in our e-mail templates the silhouette from the template designer was staying in the template instead. While a longer term fix is being worked on we removed the ability to include photos in this e-mail block

We modified our system e-mails for some Accounts (specific Accounts have been notified individually). Stay tuned this change has bigger impacts to all Accounts allowing you to brand these e-mails

Responding to customer reported issue of document signing not linking correctly. This impacted any documents signed November 1 - November 19. These links are being updated by our DBA to ensure they are correct.

We found an issue with previously signed documents not linking correctly. We have fixed the issue with our historical visitor cache to ensure it works correctly with signed documents moving forward. While we remediate the historical data links we have removed the “view signed document” link from the guestBook.

User groups affected: any User viewing GuestBook

While sign outs via the iPad were tracked and appeared on the Guest History page some guests still had the "Sign out" button available on the GuestBook. We fixed the issue where sign outs update the Guest record to correctly identify a Guest as "signed out"

User groups affected: Users and Visitors

Fixed issue with e-mails sent from events within the platform not received by event attendees

User groups effected: None (this will increase background server and iPad efficiency)

Additional updates to log actions by the iPad to collect the Host and Historical Caches to assist the team in identifying more performance improvements

User groups affected: Users and Visitors

Visitor cache is now is shared by location groups. If a location is not in a group it downloads the full account visitor cache.

Historical cache defaults to 30 days of history but can be edited by location (requires contacting support)

iPad refresh rate can be edited (default 5 minutes)

User groups effected: None (this will increase background server and iPad efficiency)

Updates to how the iPad processes and stores the cache to optimize performance

User groups affected: Administrators / Platform Users with the ability to export csv reports

Rationale: To make it more efficient / easy for Accounts with LOTS of users to use

Removed Users tab if the logged in User doesn't have permission

Fix page initialization so the whole page is populated with data

Remove console errors if a user doesn't have permission to a portion of the page

Shrink the SAML certificate on the page

Remove page tabs if there is only one tab

User groups affected: Administrators

Rationale: To make the page load more efficiently and have a better user experience

User groups affected: all users who do not have custom Terms & Conditions

When Terms & Conditions are updated, Users will be prompted to acknowledge the new Terms & Conditions when they next log into the platform.

Note: this is only for Users within accounts that have our standard Terms & Conditions. Administrators of accounts with custom Terms & Conditions are responsible for ensuring their Users understand the Terms & Conditions.

Rationale: To ensure all Users are aware of our Terms & Conditions.

User groups affected: any User sending invites

The User-Interface for sending invites is now more aesthetically pleasing.

It will auto-complete guest details if the email is known by Traction Guest

A new "Save and New" button allows faster creation of multiple invites in a row

Rationale: to improve the quality and ease of pre-registering/inviting visitors

User groups affected: any User sending invites

When an invite date changes, we now adjust when the scheduled notifications go out.

Rationale: to make sure notifications automatically adjust when invite dates change.

User groups affected: Security Personnel

Watchlists flags are no longer case sensitive.

Rationale: Capitalization should not impact whether a person if flagged or not. If someone’s watchlist record is “Robert Smith” and he signs in with “robert smith”, the system should still flag him.

User groups affected: Any user who uploads to the system

Our penetration test identified a vulnerability: our system was allowing an upload of any file type, not just csv. Now, only csv files can be uploaded.

Rationale: to increase security.

Transfer ownership now shows more than 50 Users.

Users can now send mass notifications from an iPhone.

The Upload Host Un-match function is now working smoothly.

The Summary Page is now returning invites from the same day.

Repaired Security Vulnerabilities

No More Nameless Host Uploads

Repaired Synch Issue

Auto Sign-Out

Backend Support for Terms & Conditions

Backend Support from Exporting csv with Time Zone Information

Supporting Select Tokens in Emails

User Groups/New preferences page UI
Now you can group Users just like you can Hosts and Locations. This is just phase one. In the future we are planning on enabling you to map permissions to User Groups.
With this we updated the Preferences page to be easier to use.

Updating how Themes Refresh
Additional logic on how the theme is pulled down from the server. Changes will only effect how the iPad reacts in a problematic situation.

Including Mobile Phone in Guest Info Block for E-mail Templates
Additional field that can be toggled on and off when editing the "Guest Info" block

Summary Page Query uses Invites first (past sign-ins if no invite)
Now when a visitor is presented with the summary page if they haven't filled anything in on the iPad they will enter their e-mail address. The application will look for any invites for that e-mail address for the day and use that data if they find one. If the application does not find an invite for that e-mail address it will use the data from the last sign-in for that e-mail address.

Transfer Ownership of E-mail Templates
Now a User can transfer their e-mail templates they have created to another User to own like you can with other records within the application

Notes on sign-in records that don't have e-mails
You can now add notes on sign-in records even if the record doesn't have an e-mail address. They won't aggregate on the guest record (because guest records require an e-mail address); but they will be on the sign-in record.

Watchlist Photo View
Easily see all the wathclist photos in one place. A few releases ago we added the ability to add photos to a watchlist record. This now makes it easier for security officers to see all photos in one place

UI Updates / Bug Fixes

Emergency UI Changes

Analytics on # of Sign Ins / Sign outs

Watchlist Updates

Badge Provisioning API & Button on the Sign-in Record

Help within the Guest Web Application

Back-end update to support Summary Page changes coming soon

Update to the Host Groups UI to match Location Groups

Location Groups

Support for multiple images linked to a manual sign-in

Limit false watchlist flags

Offline sign-in/sign-out sync fix

Filter/Sort Hosts by Department

Security updates to PaperTrail logs

Clone Permission Bundles

Fix issue with login refresh when a session expires

Add Required/Optional to GuestSign Signatures and Initials

Fix back not warning of unsaved changes on Events

Fixing Locations page accessible even when logged out

Fix Sign outs in the Guest History page displaying created_at timestamp

Fix not seeing Locations on the Location Page if you didn't have Create/Edit on Location Groups

Additional Photo Encryption (applied to historical photos)

UK data center issue fixes

Sign-in sync issue when iPad offline

Email Template Builder

New Date/Time Picker on Invite Records

PrintCodes

Phone Number Country Codes

Accounted For Flag on the Roll-call view – allows teams during emergencies to track this person is accounted for without having to sign them out and sign them back in

Bug with GuestBook photo not showing up if the e-mail address had different case in sign-in

csv Export improvements