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How to update or change the credit card on your account

Updating the credit card and trouble shooting for possible card issues.


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To update your card, please see the following process

  • Log into the SwipedOn web dashboard and navigate to the 'Settings' > 'Account' tab of the web dashboard.

Accounts-1

  • Click on 'Edit Details' under account details towards the right of the screen to open the drawer.
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    Change name

  • Enter the Cardholder's name and Card Details along with the expiry date and CVC, and click 'Save' for this to apply.

Card Details

  • This card will now show against the right side of the account page under 'Saved Card'


Some common payment issues

  • Card expired - input new card details with the process above.

  • Insufficient funds - there are not enough funds to process the payment.

  • Refer to card issuer - please contact your bank and ensure your card is able to accept international transactions.

  • Do not honour - please contact your bank.

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