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Hardware/Software Requirements

Updated over a week ago

What are the Hardware / Software requirements to use Sign In App?

iPad models Sign In App supports

  • iPad Air (2013 - current)

  • iPad (2017 - current)

  • iPad Pro (2015 - current)

Please Note: Sign In App supports models running iOS 13 or later.

Android tablets

Sign In App is currently running Beta testing for Android tablets! Search 'Sign In App Visitor Kiosk' to download this from the Google play store. For any feedback during testing please send this to [email protected]

Please Note: Sign In App supports Android tablets running Android 11 or above, and running all Google services.

At this stage during beta testing, please note the following limitations:

  • The android app cannot initially load without a network connection

  • This supports single site connection only (no multi-tenant or additional events)

  • ID Scanning / Guard Dog is not currently available

  • Some translations will be missing

Companion app

  • Smartphones running Android with google services - Android 7 or later

  • Smartphones running iOS (Apple) - iOS 15.5 or later

Tip: Learn more about the Companion app for employee sign-in here.

Brother label printers Sign In App supports

  • QL-710W (Wi-Fi only)

  • QL-720NW (Ethernet and Wi-Fi)

  • QL-810W (Wi-Fi only)

  • QL-820NWB (Ethernet, Wi-Fi and Bluetooth)

  • QL-820NWBc (Ethernet, Wi-Fi and Bluetooth) - Recommended

Tip: Learn more about connecting printers here.

Label rolls Sign In App supports

  • Non sticky media DK-N55224 54x88mm

  • Sticky media DK44205 62 x 88mm

  • Red, white and black media DK22251 62 x88 mm

Tip: We can supply these labels to your organisation, please note there is a small delivery charge for this. To order labels please don't hesitate to reach out to us at [email protected] and you can read more about badges here.

Web browsers Sign In App supports

Sign In App works on all modern web browsers!


We hope you've found this guide useful but if you have any questions please contact our support team at [email protected].

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