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You can browse our full range of help articles either by category or type keyword(s) into the search bar to bring up any relevant articles related to that keyword.

At the top right of the application, there is a help button. If you press this you will open options to either view our Help Articles or start a Support Chat:

If you start a support chat, you will then see the following. Please enter your query with as much detail as possible and a member of our support team will get back to you as soon as possible:

Once your query has been answered, you can close the chat by clicking on the green X in the bottom right-hand corner:

Occasionally, if nobody is available for the live chat, you can still submit your query, which will get automatically generated into a support ticket. You will be notified of any replies via your registered email address.

If you'd prefer to email us, send your question or problem to [email protected]

This will create a ticket on our system and we will then reply as soon as we can. Tickets will be automatically closed within a few days if we do not hear back from you.

Sometimes in order to resolve support queries, our team may need to be able to see your system and investigate the issue. We can only access your system with your permission, therefore you will need to allow us access each time that you require support.

To open your system go to Settings>User>Support:
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Next, click on the "Allow Impersonation" button:

Once you click this, Support Access will be granted and the button will change to a "Stop Impersonation" button. You will also notice that you have a new Support Icon on your Dashboard, indicating that we have Support Access. This will appear as a neon headset as below:

To revoke Support Access simply click on the "Stop Impersonation" button from within Settings>User>Support.

Alternatively, you can click on the Support Icon from anywhere in the system and then click "Stop Impersonation"

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