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Technical Troubleshooting

Alicia Roberton avatar
Written by Alicia Roberton
Updated over 3 weeks ago

Firewall and Network Settings

To allow our application to work at your school or business, there are certain domains that need to be allowed through your firewall.

If required, please pass this article or list to your ICT staff so they can unblock the application.

Breakdown of the subdomains we use

Domain

Purpose

Provides all your staff data

Web application

User behaviour tracking, helps us improve and fix the software by collecting what features get used the most

Authentication servers

3rd party services

Domain

Purpose

Allows for uploading of documents and photos in the Application

Allows for retrieval of the uploaded documents/photos

Authentication servers

Allows for live chat support in the app.


Date and Time Formats

Microsoft Windows 10

Sign In Central Record uses your system configuration to decide how to show you dates so that you see dates in the way that is most comfortable for you.

If you're seeing dates in an unfamiliar format you need to change your system settings to make sure it's set up correctly.

Note: You may need to speak to your IT Administrator if any of this is unavailable to you to change.

Go to Start and Settings

Click on Time & Language

Change your Windows display language to the appropriate setting

Click on Date & Time

In here, you can see under Formats some examples of how you desire dates and times to be shown.

To change this;

Click on Change date and time formats

Use the Short name drop-down menu to select the date format you want to see.

Close the Settings app to complete the task.

Example

In this example, you can see my language is set to the United States, and in the background, you can see dates in the advanced editor and it shows those dates in an unfamiliar way for me:

However, when that is set to the United Kingdom, the dates display as I prefer:

If this still does not give you the desired output. Please go to Date & Time in the control panel and look at the formats.

Changing your Timezone, Date & Time preferences on MacOS


Minimum Requirements

As with all software, our application also has some minimum requirements.

As it is a Web Application, we simply need you to be running an up-to-date version of a Modern browser. We would also request you are running this on an up-to-date operating system.

Recommended Operating Systems

Browser Versions

If you are not sure what browser you are using, please go here: https://www.whatsmybrowser.org/


Internet Explorer 11

As of January 2021, we no longer support the use of Internet Explorer. Whilst it is currently still possible to access the app via Internet Explorer 11, you should expect a more limited functionality.

As such, we encourage you to upgrade to the latest versions of Microsoft Edge, Chrome, Safari, or Firefox or to continue to get the most from Sign In Central Record.

You can check if you are up to date with your browser by visiting their website:

In December 2018, Microsoft announced that they would no longer be investing in improving Internet Explorer and publicly recommended "using Microsoft Edge as your default browser".

We strive to provide the best experience for all of our users and we believe that this is the best way to achieve this.


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