We have made Incident Tracking an optional add-on. If you would like to activate this, head to Settings > Add-Ons > Incident Tracking and you should be presented with the following:
Simply toggle on ‘Enable Incident Tracking for your Organisation’ to make the feature available.
If you are part of a Federation/Trust, you will also see an option for ‘Enable Incident Tracking for your Federation’. When toggled on, this will enable the feature across all organisations within your federation.