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FAQ

Reg Gray avatar
Written by Reg Gray
Updated over a month ago

Is the outlook VSTO Outlook Add-In 2016/2019/Office365 64-bit for Planner MSI installation file compatible with Mac? Because on Mac, the VSTO file is not readable and cannot be opened, so how can one get VSTO for Mac?

No – VSTO is not supported for Mac

Do we have integration between Planner VSTO add-in and SIE? Is it possible to automatically send SIE invitation/boarding card when making a booking via Planner VSTO add-in?

Yes - The SIE integration is independent of the Office AddIn. It only looks at your participants. External participants are forwarded to SIE.

Which version of Outlook is supported for Planner?

Outlook 2016 and newer is supported for Planner with the VSTO add-in.

Outlook 2019 and newer, is supported for Planner with the new Office Add-in for customers using O365.

Does Display support checking in with the use of QR code or NFC chip?

No - Display does not support QR code or NFC chip.

When booking in a shared calendar in Exchange, why is the room booked with Planner Outlook Office Add-in booked both as required and optional?

Ensure that the shared calendar has an Office 365 license attached.

How can we disable the VSTO add-in without uninstalling it?

The following commands can be executed via Powershell script.

The PronestorHealthMonitor is named "PNHM"

```javascript

Stop the PronestorHealthService module

get-service -name "PNHM" | stop-service

Avoid service to start up upon reboot

set-service -name "PNHM" -startuptype "disabled"

Ensure the add-in does load upon Outlook restart

set-itemproperty -path "HKCU:\Software\Microsoft\Office\Outlook\Addins\PronestorOutlook2013AddIn" -name loadbehavior -value 2 ```

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