As a Security Manager in Compliance, one of the most important tasks is getting the employees to successfully log into the platform. The main roadblock you can encounter after you add your cleared employees into the directory is the delivery of the Welcome Email.
If an employee states they did not receive their initial Welcome Email (or you chose not to send one), there is no reason to fret! Compliance has the ability to manually Send Welcome Email. Follow the steps below in order to ensure your employee is able to access the platform.
Proceed to the 'People' section located on the left hand panel
From there, use the search bar to locate the employee
Lastly, click the checkbox to the left of the user's name. At the top of the table, click Send Welcome Email > Save
Note: You can select multiple users at once to send a bulk email.
To learn more about how an employee can reset their own password, check out this support article "I’ve forgotten my password. Now what?"
Identifying Users Who Haven't Logged In
To quickly identify a group of users who have yet to log in, all you need to do is use our 'filter' tool:
Click the 'Filter Results' button next to the search bar.
Select User Logged In > No
The next steps are identical to what is listed above. You can select specific users or you can select the entire population. Once identified select 'Send Welcome Email'.
