To view any information for an existing check, such as which stage a check may be in, navigate to the External Checks tab of the staff profile page to view the check status.

If a check is with the DBS, you can then click the information icon next to the Order ID and this will show any updates provided by the DBS.

This is the first stage of a check, where an email will be sent from [email protected] to the candidate's email address provided. The email contains a 'Start Check' link that the candidate will need to click to start the check.

If the candidate does not receive the email, it may be worth the candidate checking their junk/spam email folders for this as the emails can sometimes end up there based on personal settings.

If it's not in those folders this would indicate an issue with the email address provided. What you can do in that instance is select the 'Cancel' button on the External Checks tab and re-submit with the amended email address. There is no charge for this.

If the check status is showing as 'Queued', this indicates there may be an issue with the check submission. Please contact us at [email protected] so we can investigate this for you.

Once the candidate has clicked the 'Start Check' link in the initial email, an Order ID will be generated and the check will be created in Verifile.

Verifile will send a candidate login email to the candidate's email address, with details of how to log in and complete their candidate entry.

The candidate has 4 weeks to do this, and Verifile will send a weekly reminder email to the candidate. If the candidate has not logged in after 4 weeks, the check will be automatically cancelled.

This will show if further information is needed for processing the application. This may be from either the candidate or from the person at the school or trust who submitted the check.

The candidate has filled in and submitted their application, and the ID is waiting to be confirmed by you through the External Checks tab of the staff profile page.

Work on your order is about to start.

The application has been received and is currently being processed.

The check has been completed and will show as Green/Amber/Red depending on the check outcome.

Application Cancelled.

If you are unsure of any check statuses or would like an update on an ongoing check, please do let our customer support team know. You can contact us using the help icon in the top right-hand corner of your dashboard, or email us at [email protected]

To add an External Checks Widget to your Dashboard, click 'Add Widget'

If you are a single School, under 'Organisation', select the 'External Checks' widget from the list:

If you are part of a Trust and would like to track this across multiple schools, from the Federation menu, select 'Federation External Checks':

This will allow you to see a list of all recent External Checks across the Trust.

Your External Checks Widget will show you a list of profiles that have had recent External Checks and their progress:

To see a list of orders, head to Settings>Verifile where you will be presented with the below view.
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By default, the system will filter the list down to 'Pending' orders, however, you can choose to also see 'Completed' or 'Cancelled' orders using the available drop-down: