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How To Set Up The Microsoft Teams Integration

The Microsoft Teams integration lets hosts know the moment their visitor arrives. As soon as a visitor signs in, whether at the kiosk or manually through the web portal, their host gets a notification in Teams.

Every sign-in uses the same host message. Tokens fill in the details of each visit, like the visitor’s name, company and location.

Installing the Integration

Setup happens in two places:

  1. A Microsoft Teams admin uploads the Sign In Solutions app in the Teams admin center.
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  2. A Sign In Solutions admin connects Teams on the Integrations page and writes the host message.

Note: Connecting Teams in Step 2 brings up a Microsoft screen asking to approve the app’s permissions for your whole organization. Only a Microsoft admin who can grant consent for the organization can approve it, so if that isn’t you, have your Teams admin on hand when you click Connect.


​Step 1: Upload the App in Microsoft Teams
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Your Microsoft Teams admin completes this step.

  1. Download the Sign In Solutions Teams app. Please reach out to your customer support rep for the download file.
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  2. Sign in to the Microsoft Teams admin center and go to Manage apps.
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  3. Click the Actions dropdown in the top right and select Upload new app.
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  4. Upload the file.
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Nothing else needs setting up in Teams. Your admin can still open the app from the Manage apps list to look over its details.
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Note: Because your admin uploads it directly, the Sign In Solutions app is a custom app and won’t turn up in a search of the Teams app store.


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Step 2: Connect Teams in Sign In Solutions

  1. In the web portal, go to Integrations and scroll down to Meetings and Chat.
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  2. Find the MS Teams tile and click Connect.
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  3. Enter your Host message. It can be changed at any time.

    • You can use tokens to populate the message with dynamic information. For example: Hello! #Name# from #Company# has arrived at #Location#
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  4. Click Save and Install.
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  5. Microsoft will ask you to sign in. Review the permissions requested and click Accept.
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Accepting brings you back to Sign In Solutions with the integration connected, and notifications begin with the next sign-in.
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Use-Case Tip: Teams will collapse the message based the Teams user's windows settings. Hosts can hover over the message to read the rest. Lead with what matters most, like the visitor’s name.

To change the message later, open Integrations, click Manage on the MS Teams tile, then update the Host message and save.
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What Your Hosts Will See

When a visitor signs in, each of their hosts gets a notification in the Teams Activity feed showing your host message, with the tokens filled in.
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Clicking it opens a summary of the sign-in right inside Teams. This includes the visitor’s details and any invite or registration attached to the visit.


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A visit with several hosts sends a notification to each of them.
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How Hosts Are Matched

Hosts are matched to Teams users by email address, so the email on a host’s record in Sign In Solutions must match the one they use for Microsoft Teams. A host without a match won’t be notified, though any other hosts on the same visit still will be.
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