If the iPad running the Sign In Enterprise goes offline, all kiosk sign-ins that take place during this period will be held from the guestbook until connectivity is restored.
However, some functionality requires internet connection to work in real-time, so we recommend setting up offline email alerts so your relevant team members can address the issue as soon as possible.
Functionality that requires an active internet connection:
DocuSign
Notifications (these will be stored on the iPad until connection is re-established)
Guest Log updates (Sign in records will be stamped with an alert if there was a delay)
Watchlist Check Page Routing
A quick way to test internet connectivity outside of the SIE is to open up safari on the iPad and try loading up a website. If this doesn't load, then the iPad does not have a stable internet connection.
This knowledge article walks through how you can set up a location specific alert which will automatically be sent to designated individuals when the iPad goes offline.
Offline Indicators
Even before you set up an email alert, there are three main indications which show that your device is/was offline.
Refresh Theme Error Message: The app will show an error message when you attempt to push the refresh theme button while the device is offline.
Yellow device icon: A triangular yellow icon will appear next to your device which you can hover over to see the last time it was connected.
Sign-in Record indicator: If the iPad re-syncs to the server after taking a sign-in offline, it will show a message in the sign-in record that indicates when the data was re-synced. Click the visitor's name to view it.
Setting up an Offline Alert
As your device is consistently checking in for new updates/information, our server can detect when the iPad misses its scheduled check in time and send you an alert.
To set up these automatic notifications in the web portal:
Go to your Locations page. Click the location you wish to add the alerts to.
Click the Preferences button in the top right-hand corner. Then, click Alerts and Approvals.
Click the Add recipient button.
Enter your chosen email address and check the Admin button.
Click Save.
You can add more emails by clicking Add recipient again and repeating the process.
You can also edit and delete existing email recipients or add additional email addresses by clicking on the dropdown icon to the right of an existing email address.
To get the iPad connected to the internet again you can try the following:
Refresh the Theme (manually prompting a response is sometimes enough to reconnect). For instructions on where to find the Refresh Theme button, click HERE.
Check that the iPad is still connected to your WiFi network from the iPad's settings app.
Restart the iPad
If none of that works, you may need to contact your IT team to get the iPad back online.