Signing in to Companion app with your email
Sign In App Companion is the smartphone and web app that lets staff and repeat visitors sign in, pre-register guests, book spaces and view their activity on the go. If you're a repeat visitor at an organisation that uses Sign In App, you can now connect Companion app yourself using just your email address, without waiting for an admin to send you an invite code.
Please Note: This is for repeat visitors who are already registered with an organisation. If an organisation has never added you before, ask them to invite you first.
Connecting with a sign-in link
Download and open Sign In App Companion on your phone, or go to the web Companion app at companion.signin.app
Tap Sign in with email address.
Enter the email address the organisation holds for you and tap Continue.
We'll send a sign-in email to that address containing a sign-in link and a short backup code. For the quickest route, open this email on the same device you're using for Companion app.
Tap the link in the email or enter the code in the app. You'll see a page listing the organisations connected to your email address.
Tap Connect next to the organisation you want, and you'll be signed straight into Companion app.
Important: The sign-in link and backup code can each only be used once and expire after 15 minutes. If yours has expired, head back to the sign-in screen and request a new one.
Connecting from a different device
If you have opened the email somewhere other than your Companion app device, for example the email's on your laptop but you're setting up Companion app on your phone, you can use the backup code instead of the link:
On the Companion app sign-in screen, tap Sign in with code.
Type the code from your sign-in email and tap Continue.
Choose the organisation you want to connect to and tap Connect.
Tip: Forwarding the sign-in link to another device won't work for security reasons, that's exactly what the backup code is for.
If you're linked to more than one organisation
If your email address is registered with several organisations, they'll all appear in the list after you open your sign-in link or enter your code. Each one shows the organisation's name and logo so you can tell them apart. Pick carefully and tap Connect on the right one. You're only ever connected to a single organisation at a time and can switch later from Settings > Switch account.
Didn't receive your email?
Check your spam or junk folder for a message from [email protected]
Make sure you entered the same email address the organisation holds for you. If you're not sure which one that is, please check with the organisation you're visiting.
If your link or code has expired, request a fresh one from the sign-in screen.
Still stuck? The organisation you're visiting can confirm you're registered and resend an invite if needed.
We hope you've found this guide useful but if you have any questions please contact our support team at [email protected]