Use Sign In App Identity Match to verify the identity of repeat visitors signing in. Once enabled, Identity Match works alongside the ‘Visitor photo’ group setting to compare photos taken during sign in, with the group member’s profile photo. If a discrepancy is detected, their sign in record is flagged in the portal.

Head to Manage > Visitor groups, select the group you want to enable Identity check for and select Advanced in & out.

Under Visitor photo, firstly select On for Capture photo on sign in:

You can then tick to Verify identity against their profile photo.

Next, we need to ensure the member has a profile photo and a photo is being taken on sign in that can be compared with the profile photo.

For Identity Match to work each member needs to have a photo listed against their member profile, the photo captured on sign in is then compared to this photo. It’s important to ensure the profile photo is a clear photo of the member so the Identity Match can work effectively. There are a couple of ways to get your profile photos set up.

Head to Manage > Visitor groups > Advanced in & out > Visitor photo.

If they don't have one: If the group has already been set up and members have signed in previously, the If they don't have one option will take a profile photo the next time a member signs in if they don't already have a profile photo.

Members of repeat visitor groups are also able to update their photo from Sign In App on the Kiosk tablet. Tap to get started on the Welcome screen and then search for your name using the magnifying glass in the top right-hand corner.

Tap the camera icon next to your existing photo to change the profile photo:

Once the photo has been taken, you will see options to Cancel, Retake, or Continue if you are happy with the new photo.

You might already have photos for your members, in this case you can upload them from the Sign In App portal. Go to the People tab, then filter by group/search for a member and click on the member to open their member profile.

Hover over the space for a profile photo and click the upload icon to upload a photo:

You can also delete or replace photos from here as well:

If your group is integrated with Azure Active Directory or Google then you can automatically sync photos across to Sign In App.

Chance of sign in photo is set as a percentage, for example 100% means a photo will be taken on every sign in and 50% would be on every other sign in. The photo captured here is then compared against the member’s existing profile photo. Unlike profile photos, these photos are stored against the visit record rather than the member’s profile.

To set this up, go to Manage > Visitor groups > Select group > Advanced in & out and under Visitor photo, change the chance of photo to anything above 0%.

Remember, the Identity Match will only work if the person signing in has their photo taken.

Now you’ve enabled Identity Match, got your profile photos set up, and set the group to capture a photo on each sign in, you can start reviewing Identity Match. When someone signs in and the photo taken on sign in doesn’t match the profile photo their sign in record will be flagged with a warning icon - this sign in can then be reviewed to check if there is a match or not.

In the two examples below, the Identity Match failed for the top sign in, but passed for the second sign in. Identity Matches can be reviewed from the Activity page.

We hope you've found this guide useful but if you have any questions around Identity match or any Sign In App feature, please contact our support team at [email protected].