Deliveries allow you to keep track of parcels coming onto your site and notify the recipient that they have an item ready to pick up. Our smart label feature automatically finds the recipient’s name by scanning the address label using a devices built-in camera. There is also the option to search for the name manually for those times where the package is large, heavy or bulky.

The first step is to add a group for deliveries. Head to Manage > Visitor Groups and then select Add deliveries:

You can then edit your group settings.

Optionally edit the Group name, select available translations, and allow scanning of delivery label to notify recipient if required.

When you add deliveries as a group, it will automatically add 3 system fields.

You can edit these or add further arrival fields, and/or collection fields via the same page. You can also adjust the order the fields are displayed when signing in a package by dragging the fields up or down.

Click Add field to add further arrival or collection fields. You will have the option to Add from field library, or create new:

Alternatively, click an existing field name to edit any details for that field:

From here you can view and edit the 'Delivered' and 'Collected' confirmation messages. To edit a message simply click on the message to edit the text and click Save.

You can also add AI translations by selecting your chosen language(s) and then clicking Translate. You can view/edit/delete the translations by clicking on the + icon next to the translation:

You can choose to automatically mark all as collected either:

You can also choose to print a delivery sticker here - recipients can then scan the QR on this on collection to mark as collected.

Choose how long you would like to keep delivery data for, either indefinitely or for a set period of time from the dropdown list:

You can also select to Store delivery and collection locations, and Include delivery photo in notifications if needed.

A delivery can be added either via the Kiosk app, Online portal, or Companion app.

A delivery may be collected either via the Kiosk app or Online portal only.

From the Welcome screen, select Tap to get started and then select Delivery from the below options:

You will then see three options:

To scan the parcel, select Scan an address, this will launch the tablets camera and take a picture. Try to make sure the photo taken is as clear as possible, focussing on the name. Sign In App then analyses the image and searches your repeat visitor groups for anyone with a matching name. Once you've done this, select the correct person from the list.

To sign in a delivery by searching for a name, you first need to enter the package recipient. Start typing the person's name and this should bring up a list of possible recipients Select the right person and press Continue. You will then need to enter the number of packages being delivered.

Select this option to collect a delivery. Once clicked, a list of deliveries available for collection will show. Select the delivery to be collected. By default, a signature is required for the delivery to be signed out. This is to help you ensure that the correct person has picked up their parcel.

In the online portal, head to you Activity page and then select your Deliveries tab:

From here you can add a delivery by clicking Add delivery. You will then need to enter the package recipient's name, start typing the person's name and this should bring up a list of possible recipients to choose from. Next, enter the number of packages being delivered and then optionally add any notes:

Once done, click Add delivery and the person will be notified.

By default, the deliveries tab will show a full list of deliveries for that day, including recipient name, time delivered, and whether the package has been collected or not. You can filter this view further by editing the date range, and status of Collected/Uncollected. You can also search for a delivery using the search bar.

To collect a delivery, select the delivery you would like to collect from the list. This will open the below drawer where you can make any edits required, add notes if needed, and then when you are happy click Mark as collected:

You will see a warning that deliveries must be collected directly if a signature is required. If you are happy to proceed, click Mark as collected again:

The package will now be marked as collected on your deliveries tab.

You can sign in a delivery using Companion app, this is really useful for larger deliveries that might be difficult to get in front of the Kiosk camera or to sign in deliveries on the go.

Click here to read more about signing in a delivery using Companion app.

We hope you've found this guide useful but if you have any questions around Deliveries or any Sign In App feature, please contact our support team at [email protected].