Badges can help make a great impression and improve security by ensuring everyone on site has signed in. Using compatible Brother printers this is a really simple process. Our badge builder allows you to customise the content and design of your badges to print on your choice of adhesive or non-adhesive labels.
Setting up site template
The site template is the default badge that will be printed when visitors sign into the app. You can customise this from Manage > Sites > Select site > Sign in & out > Print visitor badge
Click Change badge to pull up the badge library, where you can change the badge template and media size for printing:
You can edit any of the badge templates from here, by clicking on the pencil icon, which displays on hover, under the badge template you wish to edit:
From within the badge editor you can amend the badge name, as well as add, edit, or remove the following elements:
Photo
Logo
QR Code
Name
Group
Date
Time
Field
Text
To add a new element, click Add new element and select the element from the dropdown that you wish to add.
To edit the size and position of an existing element, simply click the element to alter the size or drag and drop this in your preferred place on the badge.
You can also amend the alignment, font style, and font size of any number or text elements by single clicking to bring up the editor. For a custom text field, you can also enter your content.
To remove an element, single click on the element from within the editor, and select the Remove option that shows.
Once you have made your selection, click Save to update the visitor badge for this site.
Tip: On the badge builder, the Field option relates to your sign in fields. Field 1 is the first field applied to the group the badge is being printed for. You can check your sign in fields by going to Manage > Sites > Select site > Sign in & out > Sign in fields.
Setting up a group-specific template
From Manage > Visitor Groups > Select group > Advanced in & out > Visitor badge, you can choose when to print a visitor badge, and which badge design to use for this group.
Use site default - Will use the default badge selected for the site being signed into.
Custom - Clicking this will allow you to select a group-specific badge from your badge library. Badges set to custom for a group will override the site template.
Tip: For standard visitors, a badge will be printed for each sign in. You can change this by heading to Manage > Visitor Groups > Select Standard Group > Advanced in & out. Select 'Do not print a badge' from the dropdown under Print visitor badge.
If you want a badge printing for repeat visitors each time they sign in, you will need to enable this. To do this, go to Manage > Visitor Groups > Select Repeat Group > Advanced in & out where you will see a drop-down option under 'Print visitor badge'. The options are as follows:
Do not print a badge
Print a badge on first sign in only
Print a badge for each sign in
Ask each time
Print badge on first sign in then ask each time
QR codes
QR codes can be printed on both standard and repeat visitor badges.
Troubleshooting
There are two types of media supported by compatible Brother printers, sticky media (62mm) and plain paper (54mm). If your printed badge size isn’t right or doesn’t fit your badge holders, it might be that the template selected on the badge builder isn’t the correct size for the media you are using. Both Sticky and Plain paper badges are 88mm wide.
Using a 62mm template on non-adhesive 54mm height labels will cause the badge to be cut shorter than expected.
Using a 54mm template on sticky 62mm height labels will cause the badge to be longer than expected. If your badge doesn’t fit in the badge holder, this is often the issue.
Ensure that the template in the badge builder is aligned with the type of media you are using.
Turning off template mode
(QL-820NWB Only) - Recommended
Brother's QL-820NWB has a mode enabled as standard which can interfere with the smooth operation of Sign In App, so we recommend you turn this mode off as soon as you can.
Press the Menu button on the printer, then use the up or down arrow keys to cycle through until you reach Template Settings.
Press OK and then scroll to select Template Mode.
Use the arrow keys and OK button to set this to OFF and use the Menu button to return to where the date and time are shown.
Important: If you ever see a message on the screen saying that the print roll is an incorrect size, it will be because Template Mode is ON. Follow the steps above to clear the message and prevent it showing in the future.
We hope you've found this guide useful but if you have any questions please contact our support team at [email protected].