Need to contact us? Whether you have a question for our support team, ordering hardware or expanding your account, we’re here to help. Use the emails below to reach the right team.
General Support
For technical help, setup questions, or anything else, contact our friendly support team via the below options.
Live Chat
For instant answers to common questions, why not try using Vizzy, our AI support agent trained by the Sign In App support team and product experts. You can access Vizzy by clicking the live chat icon in the corner of the portal:
And then click Send us a message. Vizzy will use our range of help articles and internal data sources to help you find your answer. You can also click on the numbered reference points to show the data source that has been used to provide your answer, where you can click to open the full help article for further information:
If you need to, you can always come through to a human agent on our support team via the live chat as well!
For more in-depth queries or if you'd prefer, you can send our team an email at:
Tip: Including as much detail as possible in your initial query will help us get you the right answer faster :)
New Sign In App Accounts
If you’re interested in rolling out Sign In App at a new location or business, contact:
Expanding an Existing Account
For adding new sites, add-ons, or making changes to your existing subscription, you can modify your subscription by heading to Manage > Account Settings from within the portal.
For further assistance you can get in touch with:
Hardware Orders
For any hardware orders (such as printer labels or bouncepads), email:
Partner Programme
Are you a reseller or integration partner? Email our partnerships team at: